Due to COVID-19 Our courieres are experiencing high demands which may cause delays
We recommend that you leave sufficient time for your goods to arrive before they are required for your project. Specifically goods could arrive any time between 8 and 6 on the day of delivery and some orders could be sent with multiple couriers due to their size. So please be sure to allow enough time for all goods to be received and checked over before exposing your roof.
We also strongly advise that all goods are properly inspected before signing with the courier. Any damaged goods must be signed for as damaged to enable us to send you replacements in a timely fashion.
You can find out more about our delivery with these frequently asked questions:
- What is the order cut-off time?
- How much will delivery cost?
- Next Working Day Delivery Service
- Can I collect my items?
- Larger Palletised Orders
- Will my items arrive at the same time?
- What if I'm out when you arrive?
- Can I choose a time for my delivery?
- Can I choose a day for my delivery?
- Can you deliver on Saturdays?
- Do you offer international delivery?
- Returns, cancelations and Refunds
- How will my goods arrive?
- What if my goods are lost or arrive damaged?
What is the order cut-off time for Express Delivery?
Unfortunately we are unable to offer express delivery at this moment in time.
Normally our current cut-off time for same day despatch is 12pm (Monday-Friday).
The cut-off time is displayed on product pages by way of our countdown timer. The countdown lets you know how much time is left to place the order before your order will be processed on the following working day. It also displays the estimated day you might expect your order to arrive if ordered before the countdown expires.
There is also a reminder of the cut-off time on the checkout.
Please ensure you've paid for your order before the cut-off time to allow us to recieve your order in time to process it for you that same day.
How much will delivery cost?
The delivery options and costs available to you are presented at the time of checkout and will vary dependant on your delivery postcode.
If for whatever reason our couriers are unable to deliver your goods on the specified day then they will automatically aim to deliver the following working day. Should your goods not arrive when expected or only be partially delivered, please call us immediately so we can follow up your order with our couriers.
Large Palletised Orders
Larger palletised orders will be shipped via our bulk delivery service. Due to the nature and weight of the goods this is offered as a Kerbside only delivery. The courier/Driver may at their own descretion deliver the goods to a desired location.
Can I choose a specific TIME for my delivery?
Unfortunately our couriers only offer a standard window of delivery between 8.00am and 6.00pm.
However for an additional fee we can arrange for more precise window of delivery for you at the time of order.
|Destination||Delivery Option||Additional Cost|
|Mainland UK||AM Delivery Before 12pm||+ £12.50|
|Mainland UK||AM Delivery Before 10am||Call for a quote|
|Mainland UK||AM Delivery Before 9am||Call for a quote|
All costs exclude VAT
Can I choose a specific DAY for my delivery?
Unfortunate we are unable to offer this service at this moment in time.
Yes. If you'd rather not receive your goods as soon as they are ready, please let us know your preffered delivery date in the 'special instructions' comments field on the checkout page. We'll simply set your order aside until the day before your preferred date and will then dispatch your goods on our next day delivery service for you.
Can you deliver on Saturdays?
Due to Covid we are currently unable to offer Saturday deliveries
Yes. For a small additional fee our couriers can offer a Saturday delivery. Please be sure to let us know if this is a requirement at the time of order.
|Destination||Saturday Delivery||Additional Cost|
|Mainland UK||08:00 - 18:00||+ £12.50|
All costs exclude VAT
Can I collect my items?
Yes, of course. If you're able to get over to our Coventry Warehouse then you can opt to collect your goods for free at the point of checkout.
If you order before the cut-off time it's likely that your goods will be ready for collection the same day. Simply drop into our tradecounter when you are ready to collect with your order reference number and will happilly load your vehicle.
Will my items arrive at the same time?
sometimes it may be necessary to split the order and send them with separate couriers. This is more common on bigger Palletised orders where trims need to be sent out separately. The deliveries should still arrive within the stated timeframe.
What if I'm out when you arrive?
All our deliveries need to be signed for. If no one is at home when we attempt delivery the order will be taken back to the local depot and delivery will be re-attempted on the next working day but may incur a re-delivery charge. You can however leave a signed note giving instructions to the delivery driver asking for the goods to be left with a neighbour or in a secure location like a garage or porch.
please note we will not be held accountable for missing goods therefore they will be left at your own risk.
Do you offer international delivery?
We can offer a delivery service throughout the UK only (excludes some islands). However we are able to to send goods to a local freight forwarder of you choice who will then be able to provide you with a worldwide shipping option.
Returns and Refunds and Cancellations
We must be notified of any intent to return goods within 30 days upon reciept of your order. Please email email@example.com or call 02476 667234 stating your invoice number as a reference.
All items returned will be refunded in full with the exception of rubber membranes which would incur a 35% restocking charge as they are bespoke and cut to size.
Please note that you will need to arrange for the return of your goods to the below address. This will be at the customers expense unless agreed otherwise prior to return. We must advise that goods must be in a resalable condition in order to receive your refund.
CUSTOMER SERVICE RETURNS
INVOICE NO: (Enter your invoice number here)
UNIT 4 SWALLOWGATE BUSINESS PARK
Please include your invoice number on the packaging so that we can identify and process your return as quickly as possible. Once the goods have been inspected a credit will be raised.
ORDER AMENDMENTS AND CANCELLATION
Please note as rubber membranes are cut to size, we request that customers check the invoice in all its
entirety and notify us within 1 hour of receiving your invoice, to advise of any amendments, cancellations, or
discrepancies. Once the membrane is cut you will be subject to a 35% restocking charge. To avoid disappointment, we recommend that you check your invoice as soon as it arrives
How will my goods arrive?
We make every effort to ensure that your roof and accessories arrive as below:
- All adhesives are individually wrapped in bubble wrap before being packed in to the cardboard boxes.
- Tools and accessories will arrive loose in the box.
- Larger roof membranes weighing over 60kg may be delivered on a pallet. If so these will be secured with banding and then shrink wrapped to ensure the membrane arrives in perfect condition.
- ClassicBond and Shedcover membranes will be supplied Folded and rolled.
- Duoply and Resitrix membranes will be supplied rolled.
Damaged & Lost Goods
Whilst we do everything we can to ensure your order is appropriately packed for shipping, it is inevitable that occasionally our goods get damaged or lost in transit. WE STRONGLY RECOMMEND THAT YOU INSPECT YOUR ORDER BEFORE SIGNING WITH THE COURIER. Should there be damage to your order we require you to:
- Sign for the goods as damaged
- Notify as soon as you can (within 3 days of dispatch)
- Send us images showing the damaged goods to firstname.lastname@example.org using your invoice number as the email subject
- Once images are received, you will be assigned a reference and a case handlers name, who will be investigating your issue
If ordered goods have not arrived after the final estimated delivery date, please contact us on 02476 667234 and press option 3. In order for us to track your consignment we will require 1 working day to commence searches with our courier.