Due to COVID-19 We have suspended some of our Next Day and AM services!
We recommend that you leave sufficient time for your goods to arrive before they are required for your project. Specifically goods could arrive any time between 8 and 6 on the day of delivery and some orders could be sent with mulitple couriers due to their size. So please be sure to allow enough time for all goods to be received and checked over before exposing your roof.
We also strongly advise that all goods are properly inspected before signing with the courier. Any damaged goods must be signed for as damaged to enable us to send you replacements in a timely fashion.
You can find out more about our delivery with these frequently asked questions:
- What is the order cut-off time?
- How much will delivery cost?
- Next Working Day Delivery Service
- Can I collect my items?
- Larger Palletised Orders
- Will my items arrive at the same time?
- What if I'm out when you arrive?
- Can I choose a time for my delivery?
- Can I choose a day for my delivery?
- Can you deliver on Saturdays?
- Do you offer international delivery?
- Returns and Refunds
- How will my goods arrive?
- What if my goods are lost or arrive damaged?
What is the order cut-off time?
Our current cut-off time is 1pm (Monday-Friday).
The cut-off time is displayed on product pages by way of our countdown timer. The countdown lets you know how much time is left to place the order before your order will be processed on the following working day. It also displays the estimated day you might expect your order to arrive if ordered before the countdown expires.
There is also a reminder of the cut-off time on the checkout.
Please ensure you've paid for your order before the cut-off time to allow us to recieve your order in time to process it for you that same day.
How much will delivery cost?
Our Standard Delivery costs are highlighted below, with an accurate cost given at the point of checkout based on your postcode.
|Collections from our Trade Counter||N/A||FREE|
|Mainland UK (8am - 6pm)||1-2 Working Days||£12.50|
|Isle of Wight||1-2 Working Days||£17.50|
|Scottish Highlands & Islands||1-3 Working Days||£17.50|
|Shetland Islands (ZE post codes)||5-10 Working Days||£25.00|
|Northern Ireland||1-3 Working Days||£25.00|
|Channel Islands & Isle of Man||Delivery not possible|
All costs exclude VAT
The delivery options available to you are presented at the time of checkout and will vary dependant on your delivery postcode.
If for whatever reason our couriers are unable to deliver your goods on the specified day then they will automatically aim to deliver the following working day. Should your goods not arrive when expected or only be partially delivered, please call us immediately so we can follow up your order with our couriers.
Next Working Day Service
Due to COVID-19 Our Next Day service is typically taking 1-2 Working Days
Large Palletised Orders
Larger palletised orders will be shipped via our bulk delivery service. Due to the nature and weight of the goods this is offered as a Kerbside only delivery. The courier/Driver may at their own descretion deliver the goods to a desired location.
Can I choose a specific TIME for my delivery?
Not exactly. Unfortunately our couriers only offer a standard window of delivery between 8.00am and 6.00pm.
However for an additional fee we can arrange for more precise window of delivery for you at the time of order.
|Destination||Delivery Option||Additional Cost|
|Mainland UK||AM Delivery Before 12pm||+ £12.50|
|Mainland UK||AM Delivery Before 10am||Call for a quote|
|Mainland UK||AM Delivery Before 9am||Call for a quote|
All costs exclude VAT
Can I choose a specific DAY for my delivery?
Yes. If you'd rather not receive your goods as soon as they are ready, please let us know your preffered delivery date in the 'special instructions' comments field on the checkout page. We'll simply set your order aside until the day before your preferred date and will then dispatch your goods on our next day delivery service for you.
Can you deliver on Saturdays?
Yes. For a small additional fee our couriers can offer a Saturday delivery. Please be sure to let us know if this is a requirement at the time of order.
|Destination||Saturday Delivery||Additional Cost|
|Mainland UK||08:00 - 18:00||+ £12.50|
All costs exclude VAT
Can I collect my items?
Yes, of course. If you're able to get over to our Coventry Warehouse then you can opt to collect your goods for free at the point of checkout.
If you order before the cut-off time it's likely that your goods will be ready for collection the same day. Simply drop into our tradecounter when you are ready to collect with your order reference number and will happilly load your vehicle.
Will my items arrive at the same time?
Generally you order will arrive in one delivery at the same time. However sometimes it may be necessary to split the order and send them with separate couriers. This is more common on bigger Palletised orders where trims need to be sent out separately. The deliveries will still arrive within the stated timeframe.
What if I'm out when you arrive?
All our deliveries need to be signed for. If no one is at home when we attempt delivery the order will be taken back to the local depot and delivery will be re-attempted on the next working day. You can however leave a signed note giving instructions to the delivery driver asking for the goods to be left with a neighbour or in a secure location like a garage or porch. The driver will need to take this note away with him as proof of delivery.
Do you offer international delivery?
We can offer a delivery service throughout the UK and to Ireland (excluding Channel Islands & Isle of Man). We cannot offer delivery outside of these locations. However we are able to to send goods to a local freight forwarder of you choice who will then be able to provide you with a worldwide shipping option.
Returns and Refunds
- Returns can only be accepted on non cut to size goods. So always double check your sizes before ordering cut to size products like membranes and tapes.
- All return products such as Adhesives, Sealant and Accessories must be returned 14 days after point of sale.
- If the purchaser is returning unwanted items for any reason other than the items being faulty, incorrect or unsuitable substitutions then a re-stocking charge of 20% of the goods value will be charged to the purchaser.
- Where the goods are being returned because they are faulty, incorrect goods or because of unsuitable substitution by the Company, the Company will meet the cost of return provided the Company nominates the carrier.
How will my goods arrive?
We make every effort to ensure that your roof and accessories arrive in A1 condition. Wherever possible we like to re-use packaging inline with our Environmental Policy so don’t be surprised if your order arrives in perfect condition in a re-cycled box.
- All adhesives, tools and accessories are individually wrapped in bubble wrap before being packed in to the cardboard boxes.
- Larger roof membranes weighing over 60kg may be delivered on a pallet. If so these will be secured with banding and then shrink wrapped to ensure the membrane arrives in perfect condition.
- ClassicBond and Shedcover membranes will be supplied Folded and rolled
- Duoply and Resitrix membranes will be supplied rolled
Damaged or Lost Goods
Whilst we do everything we can to ensure your order is appropriatly packed for shipping, it is inevitable that occasionaly our goods get damaged or lost in transit. We strongly recommend that you inspect your order before signing with the courier.
Should there be damage to your order we require you to:
- Sign for the goods as damaged
- Notify as soon as you can (within 3 days of dispatch)
- Send us photos of the damaged goods
We will then be able to send out replacement goods as soon as we're aware of the issue to reduce the inconvience to you, whilst we then raise a claim with our couriers for the damage.
If your goods to not arrive on the day expected, please call us immediatly. Should it transpire that your goods were lost in transit we will be able to send out replacement goods, whilst we track down the previous goods with the courier. We'd ask that in this instance, should the courier try to deliver the lost goods at a later time that you don't accept the delivery. That way we'll be able to get the original goods returned to us with ease and with less inconvenience to you.